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There are three locker door sizes available at the MBOX locker:
Maximum of 15kgs per package.
Packages must be packed securely. Packages that weigh more than 15kg or are larger than 14in x 12in x 19in cannot be sent nor stored using an MBOX Smart Locker.
Only one package should be placed inside one locker door. For example, if you have 3 packages, they should be placed inside three (3) different locker doors. You will receive 3 different pick-up codes, one for each package.
Log in using the MBOX Courier App “My Courier QR” or log in using your mobile number and password. On the screen, select “Drop-off” and follow the steps below:
Step 1. Select locker door size (Small “S”, Medium “M”, at Large “L”)
Step 2. Scan the Waybill Barcode of the package. (Make sure you SCAN the correct tracking/Waybill number of the package before scanning), then click Confirm.
Step 3. Input receiver/customer mobile number. (Make sure the mobile number is correct before you confirm to avoid issues)
Step 4. Once the locker door opens, place the package inside. (Make sure that the parcel has been placed properly inside)
Step 5. Close the locker door.
*If you need to deliver more, select “Deliver More” and if none, select “Done”
This is most likely due to wrong input of the mobile number. To resolve the issue, do the following:
1.Log in using the MBOX Courier App “My Courier QR” or log in using your mobile number and password.
2. At the bottom left of the screen, select “My Drop-off List.”
3. The list of packages delivered will be shown.
4. Select the Waybill of the package you need to “Take Back.”
5. Once the door opens, take out the parcel and close the locker door.
Drop off the package again or call the receiver/customer to hand them the package.
*REMEMBER: You need to take out the parcel when you do the Take Back. If not, the locker door will open to the other courier rider and may result in the lost of item.
To avoid overstay charges, the receiver/customer needs to pick up their package within the first 16 hours from the time the package was dropped off. This deadline is also indicated in the pick-up alert message that is sent to their mobile. After which, the package will incur an additional overstay charge of PHP3.00 (Small), PHP5.00 (Medium), and PHP6.00 (Large) for every 4 hours of overstay.
The receiver will have a maximum of 72 hours (3 days) to collect their package from the time it was dropped off. After 72 hours, you as the courier/sender will be notified via SMS to reclaim the package.
FREE! Drop off is absolutely FREE!
This is most likely due to wrong input of the mobile number. To resolve the issue, do the following:
1.Log in using the MBOX Courier App “My Courier QR” or log in using your mobile number and password.
2. At the bottom left of the screen, select “My Drop-off List.”
3. The list of packages delivered will be shown.
4. Select the Waybill of the package you need to “Take Back.”
5. Once the door opens, take out the parcel and close the locker door.
Drop off the package again or call the receiver/customer to hand them the package.
*REMEMBER: You need to take out the parcel when you do the Take Back. If not, the locker door will open to the other courier rider and may result in the loss of item.
**If all else fails, you may advise the customer to send us a message on our Facebook Messenger @mboxsmartlockers or email customercare@mbox.com.ph
If you receive an SMS to “Reclaim Package,” visit the locker location indicated in the SMS and do the following:
Step 1. Log-in as a Courier
Step 2. At the screen click “Collect” and a list of packages to be collected will be shown
Step 3. Click “Open Door” of a package waybill you need to reclaim. The locker door will open.
Step 4. Collect the package, make sure to close the door.
*REMEMBER: Make sure to take out the parcel from the locker.
**Once collected, you can either call the customer/receiver to collect the parcel from you or ask the help of the security/receptionist to inform the customer of the unclaimed package.
For other concerns, please chat with us in our Facebook Messenger @mboxsmartlockers
Download the MBOX Courier App via your Smartphone app store.
No, the MBOX Courier App is not required at the moment. However, you will need to coordinate with the property/building security for you to be able to drop off a package.
Hosting an MBOX will not only modernize the property, but also demonstrate added care by the building management to the people who occupy and reside in the building. Moreover, building staff can focus more on their job instead of keeping up with the increasing number of packages.
That’s great! An MBOX locker is a great modern amenity to any building or community.
If you are interested to host an MBOX locker in your building or store, please send us the following details to info@mbox.com.ph:
Note: Location Requirement:
Once we receive the complete details, expect a reply from us within 48 working hours. We look forward to talking to you soon!
A 220V electrical outlet is needed to power the MBOX locker.
MBOX smart lockers only consume a very minimal 100w load which is the equivalent of about 2 electrical light bulbs.
The Lockers will not work when there is no electricity. A lot of buildings that host an MBOX Smart Locker have standby generators, in which case the lockers should be online and working again after a few seconds. Given that the MBOX smart lockers only consume a very minimal electricity load (100w), they can easily be included in the partial generator capacity load during brownouts.
Yes, We have a 24/7 monitoring system that alerts us for any downtime whether due to a power interruption or 4G signal failure.
No, as a host you would not be liable for packages inside the locker or the locker itself unless there is malicious intent or negligence.
The locker needs both Internet and electricity to work. The locker connects via 4G / cellular data with an option to switch to a backup WiFi if provided by the building.
The MBOX locker definitely provides much better security versus a box left at the reception desk.
First, only registered couriers and users can place an item inside the MBOX.
Second, only the recipient can retrieve the package using the unique pick-up code sent to his mobile.
Third, round-the-clock CCTV surveillance cameras capture and record package arrival and retrieval to ensure the safety and accountability of every package.
MBOX lockers are heavy-duty, rust-resistant, water-resistant, and heat-resistant. But just like any equipment, the lockers can be damaged by floods, fire, and other natural catastrophes.
Best way is to chat with us in our Facebook @mboxsmartlockers
Hosting an MBOX will not only modernize the property but also demonstrate added care by the building management to the people who occupy and reside in the building. Moreover, building staff can focus more on their job instead of keeping up with the increasing number of packages.
| Overstay Charges | Door Sizes | ||
|---|---|---|---|
|
|
SMALL |
MEDIUM |
LARGE |
|
For every 4 hrs or
less of overstay |
PHP 3 |
PHP 5 |
PHP 6 |
| Door Sizes | Overstay Charges |
|---|---|
|
|
For every 4 hrs or
less of overstay |
|
SMALL |
PHP 3 |
|
MEDIUM |
PHP 5 |
|
LARGE |
PHP 6 |
*Overstay mins are rounded up to the nearest hour
| Storage Duration | Locker Door Sizes | ||
|---|---|---|---|
|
|
SMALL |
MEDIUM |
LARGE |
|
4 hours or less |
PHP 8 |
PHP 12 |
PHP 15 |
|
up to 12 hours |
PHP 12 |
PHP 18 |
PHP 25 |
|
up to 24 hours |
PHP 20 |
PHP 30 |
PHP 18 |
|
up to 48 hours |
PHP 35 |
PHP 55 |
PHP 72 |
|
up to 72 hours |
PHP 55 |
PHP 80 |
PHP 100 |
|
7 days |
PHP 110 |
PHP 160 |
PHP 199 |
|
14 days |
PHP 199 |
PHP 299 |
PHP 399 |
|
Overstay Charges
beyond availed
storage hours |
PHP 1 for every succeeding hour |
PHP 2 for every succeeding hour |
PHP 3 for every succeeding hour |
Hosting an MBOX locker only requires 1 (one) square meter of space. Potentials hosts must fulfill the following criteria:
Visible location on ground level, free from rain/elements.
High Occupancy / Foot traffic
Target Building profile
Strong 4G / WiFi signal
